Basingstoke and Deane District Vacations & Trips from $5,596

The bed was comfy but room had no AC and a large desk top fan and open window was deemed to solve the issue by the hotel! Not all the lights worked in the room. Luckily the bathroom one did work. The breakfast which the hotel think is amazing wasn't all that! It was buffet style but the scrambled eggs was microwaved and it showed and tasted dry. The bacon was very poorly cooked and was rubbery not remotely to the level you expect from a hotel kitchen! I had to search out one sole well done bit the rest was just rubbery! There appeared to be no cutlery station. I had to ask for some. The small butter packs had run out, had to ask for some. There was only white and brown sugar, I had to ask for sweetners. The diningroom attendent brought me personly two sachets after I reminded her having already asked earlier. I guess none for the rest of the guests would have liked that choice? The coffee machine was terrible and I had to wait ages until they topped it up with water! The juices and water were bearly chilled! Overall not worth the money!

Great hotel with large rooms and amenities. Staff were friendly and helpful, and the food and bar were excellent. will definitely come back if the opportunity arises

I arrived at the park to be told that the hot tub I had paid for wasn’t working. I was refunded £100 which is what I paid for it. It wasn’t fixed during my stay we had 4 night stay. Had food at the bar what I ordered wasn’t what I got so was disappointing. We went to the entertainment area one night bar stuff slow and came across rude like couldn’t be bothered to serve rather be chatting with other staff also I put my dirty glasses on the bar that was still there 45mins later when we left. This site could be lovely